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All holidays are sold by us are subject to these booking conditions and the other general information provided to you in our brochures, quotations and on our website. Natventure Expeditions Ltd (which administrative office is at Carlos Pinillos, Velasco Astete, San Sebastian B-9) is member of the Peruvian Association of Travel Agencies (‘APAVIT’). Natventure Expeditions Ltd offers a number of products and the trading names we use are ‘Natventure, and ‘Natventure Expeditions. In these booking conditions, ‘you’ and ‘your’ means all persons named on the booking, or any of them as the context requires. References to “departure date” mean the start date of the holiday arrangements you have booked with us.
All bookings are subject to these booking conditions and by asking us to confirm your booking, and by paying a deposit, the person who makes the booking is taken to have accepted these booking conditions on behalf of all persons named on the booking.
Once we have received the applicable payment(s) due at the time of booking, we will, subject to availability of the requested arrangements, send you your booking confirmation/invoice. Please check your booking confirmation and all tickets/documents carefully as soon as you receive them and contact us immediately if you think any details are incorrect. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out. We will do our best to rectify any errors notified to us after this, but you must meet any costs involved in doing so. The deposit is part payment of the holiday cost. The deposit required will be shown on the quotation page of your itinerary. In addition to the deposit, full or part payment of certain elements of your holiday (such as flights) may be required at the time of booking or at some point between booking and balance due date (all such other payments individually and together referred to as “Advance Payment” in these booking conditions). The balance must be paid not later than the date specified on the booking confirmation/invoice. This is normally no less than 90 days before the departure date. If we do not receive all payments due in full and on time, we will remind you that payment is due before treating your booking as cancelled by you. In the event that further time for payment is agreed at your request but payment is still not received, you must pay the cancellation fees shown in section 3 based on the date we treat your booking as cancelled by you. Full payment is required at the time of booking for all bookings made after balance due date as above. Whilst suppliers may have no contractual right to make such requests, failure to comply with them may result in the loss of confirmed arrangements. Where this situation arises, we reserve the right to ask you to make an Advance Payment within a stipulated period and prior to balance due date. We will of course endeavour to avoid doing so if we can. Any such early payment will be non-refundable except as set out in section 4.
If, after the contract between us has come into existence, you want to change your Expedition we will pass your request to the relevant supplier, however we cannot guarantee that such changes can be made. Where a change can be made, we will charge for any additional costs incurred including any costs imposed or incurred by any of our suppliers and including for example any cancellation fee that may be incurred for sectors or services cancelled. You should note, that a change of name or other alteration to a flight booking will usually incur a 100% cancellation fee and the full applicable cost of rebooking the flight at the time the change is made.
You may cancel your confirmed booking at any time prior to departure. Where you wish to do so, written notification must be sent to us by recorded delivery post or by email. If your notification is provided by email, as proof of receipt, you must ensure you receive and retain written acknowledgement from Natventure Expeditions. If you wish to cancel your booking, you will be charged a cancellation fee calculated as a percentage of the total holiday cost as shown below. The percentage payable depends on the date your written notification is received by post, or your email notification is acknowledged by Natventure Expeditions. In the event of cancellation, please note that any Advance Payment made as referred to in section 1 above is non-refundable unless such amounts are recovered from suppliers. We shall endeavour to mitigate these to the extent we can reasonably do so. In the event of cancellation of part of your booking, the cancellation fee payable by you will comprise any direct costs and fees we incur as a result of such cancellation, our reasonable administration costs of dealing with the cancellation arrangements, plus any Advance Payment which relates to the cancelled part of the Expedition.
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Changes to confirmed Expedition arrangements sometimes have to be made. Most changes will be insignificant, and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing. An insignificant change does not entitle you to cancel your Expedition and no compensation is payable for insignificant changes.
Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements. All other alterations will be treated as insignificant changes. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away.
If you choose to cancel your booking, we will refund all payments you have made to us within 14 days of the date the cancellation takes effect and terminates your contract. If we don’t hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within 14 days of the effective date of cancellation as above. No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances.
In the event that unavoidable and extraordinary circumstances occur in the place of destination of your holiday or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of travelers to that destination, you will be entitled to cancel prior to departure without payment of a cancellation fee and receive a full refund of all monies you have paid to us (except for any previously incurred cancellation or amendment fee). Where applicable, you must notify us of your wish to cancel for this reason in writing. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. We will notify you as soon as practicable in the event of this situation occurring.
Occasionally, it may be necessary to cancel confirmed Expedition arrangements. We have the right to terminate your contract and cancel your Expedition in the event we are prevented from performing your confirmed arrangements as a result of unavoidable and extraordinary circumstances (see section 6) and we notify you of this as soon as reasonably possible. Where we have to cancel your Expedition in these circumstances, we will refund all monies you have paid to us within 14 days of the effective date of cancellation but will have no further or other liability to you including, without limitation, in respect of compensation or any costs or expenses you incur or have incurred. We will of course endeavour to offer you comparable alternative arrangements where possible which you may choose to book in place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract.
You may transfer your place on your booking to another person (introduced by you) provided the person to whom the place is to be transferred satisfies all conditions which form part of your contract with us. Requests for a transfer must be made not less than 7 days before departure and must be accompanied by the name and other applicable details of the person(s) who will replace you. Where the transfer can be made, all reasonable costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result must be paid before the transfer can be effected. Any overdue balance payment must also be received. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight for the person concerned.
Except as expressly set out in these booking conditions, we cannot accept liability or pay any compensation or other sums where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss or damage (as more fully described in section 7(below), as a result of unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, insurrection, riots, strikes, civil action, etc. Unavoidable and extraordinary circumstances also include the Covid19 pandemic and its impact on travel. When we refer to Covid-19 in these booking conditions, we mean the infectious disease caused by the SARS-CoV-2 virus (and any variants or mutations of the same), and, where applicable, any pandemic or epidemic resulting from the spread of this virus.
We promise to make sure that all parts of the Expedition we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted Expedition arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted Expedition arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: – (a) the fault of the person(s) affected; or (b) the fault of a third party not connected with the provision of your Expedition which we could not have predicted or avoided; or (c) unavoidable and extraordinary circumstances as defined in section 6. In addition, we will not be responsible where you do not enjoy your Expedition or suffer any problems because of a reason you did not tell us about when you booked your Expedition.
Please note: we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your Expedition and we have not agreed to arrange them as part of our contract and any excursion or activities you purchase during your Expedition which does not form part of the arrangements we have contracted to provided.
The flight details shown in your itinerary quotation are for guidance only and are subject to change. Final details will be confirmed on your travel documentation, sent approximately 14 days prior to departure. The times shown on all e-tickets are local times. It is possible that flight times may be changed even after etickets have been sent – we will contact you as soon as possible if this occurs.
We can accept no responsibility if you arrive late for the check in and miss your flight as a result nor can we accept responsibility for any loss or damage by you of your Expedition/flight travel tickets, vouchers or coupons. Air travel is subject to operational decisions of carriers and airports which may result in delays and diversions.
We accept no liability for the consequences of flights missed owing to the traveler’s failure to reconfirm or to check e-mails for notification of flight time changes. Clients flying in economy class to longhaul destinations should be aware that flights are often full and you may not be able to get seats together. We also recommend that you check in early for a long flight and in any case not less than 3 hours before the scheduled departure time.
If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with refreshments, meals and accommodation under reg (EC) No 261/2004 (as amended by The Air Passenger Rights and Air Travel Organisers’ Licensing.
We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment is covered by the airline’s obligations under the Denied Boarding Regulations.
Should you have any complaints about any aspect of your Expedition arrangements, you must inform our local representative or Tour Leader immediately and the supplier of the arrangements concerned. Problems can most easily be dealt with on the spot. Please note, if you do not report a problem or complaint straight away which, if it had been reported at the time it occurred, could have been quickly resolved, we cannot accept any liability in respect of that problem or complaint. It is sensible to expect a client travelling in the developing world to be reasonably resourceful if things go wrong. If you experience any difficulties, please follow the steps shown in your Travel Organiser. In the unlikely event that an acceptable solution cannot be found, you should then write to us within 28 days of your return with full details of your complaint. If you fail to follow this simple complaints procedure, we are unlikely to be in a position to properly investigate the matter and may have been deprived of the opportunity to remedy it during your Expedition. Subject to section 7, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.
We have taken every care in ensuring that the information in any brochure, on our website and given in quotations/itineraries is correct at the time of publication. However, we are sure you will appreciate that subsequent alteration may occur. We reserve the right to change any of the prices, services or other particulars contained in any brochure, on our website or in any quotation at any time before we enter into a contract with you.
If there is any change, we will notify you before we enter into such contract. The hotel classifications given on our website and in our brochures, quotations, fact sheets and other documents are for guidance only. They are not based on any national or international classification system, they are the opinions of our staff or agents and are quite subjective. The photographs that appear in the accommodation section of your quotation are indicative only and may not be of the exact room you have been quoted for.
If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. All special requests are subject to availability. Special requirements we have accepted will be specifically confirmed as accepted on your confirmation.
Before you make your booking, we will advise you as to whether the proposed arrangements are generally suitable for someone with reduced mobility or certain medical conditions. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
Where you provide us with information in respect of any reduced mobility, disability, medical condition or significant allergy, we may also ask you to complete a health questionnaire. All information relating to your health is treated as sensitive personal data for the purposes of data protection which means we need your explicit consent to enable us to share this with any third party such as suppliers.
We will advise hotels, airlines and our other suppliers of any significant allergy information you provide us with. We cannot therefore accept liability in the event that you suffer an allergic reaction. The understanding of allergies and the effect and risks of a severe allergic reaction varies around the world. You should take appropriate precautions whilst travelling. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic at the time you are ordering or purchasing this. If you have an airborne nut allergy which may be triggered by airborne exposure, you must make us aware of this at the time of booking as most airlines require this information in advance of travel. Please note that all special meals on for flights must be requested at least 48 hours in advance.
Please note that we do not provide or arrange excursions or activities other than those listed in your itinerary and forming part of the arrangements booked and paid for prior to your departure date.
Natventure Expeditions offers, arranges and assists its travelers in booking a wide range of activities. Some of these involve, by their nature, inherent risks which can result in injury, or damage to property, or even death. It is very important that you consider and take account of these risks before you engage, and whilst participating, in these activities as you are responsible for your own safety and that of any children in your care. This includes ensuring the operator of the activity has full and accurate information on everything relevant to your participation (medical condition or health issue and your level of ability and previous experience), even if this information has already been provided to Natventure. You must also follow all instructions and advice provided, wear and/or use available safety equipment behave cautiously and form your own judgment as to the safety of, and risks involved in, the activity.
Please note, the information and prices shown on our website, in our brochures and/or quotations may have changed by the time you come to book your Expedition. Whilst every effort is made to ensure the accuracy of the website, brochures, quotations and prices at the time of publication/printing or when they are given to you, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen Expedition (including the price) with us at the time of booking.
You consent to us processing your personal information and the personal information of other members of your party, which includes us sharing this personal information with third parties (including airlines, local accommodation or service providers) where necessary in order to arrange and provide your Expedition. All personal information is processed in accordance with our Data Privacy Policy.
Your contract with us and all matters arising out of it or your Expedition arrangements (including contractual and non-contractual disputes and claims) are governed by Peruvian law.
In the event you end up in difficulty (of any sort) during your Expedition, we will provide you with appropriate assistance as soon as reasonably possible including by the provision of appropriate information on health services, local authorities and consular assistance and by assisting you to make distance communications and to find alternative travel arrangements as may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur.
You undertake to behave with propriety and in such a manner as not to cause or be likely to cause material distress, danger or upset to any other traveler(s) and/or any third party or damage to property. If we, our employees, agents or suppliers consider you are not behaving accordingly, we reserve the right to terminate your contract and neither we nor the providers of any of the services in question will have any further contractual obligations to you either in respect of covering any expenses, paying any compensation or refunds, or arranging for your return home. When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier.
If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
It is your responsibility to meet all applicable entry and other requirements of your destination (Peru) as well as those applicable on your return home. You must ensure that all your travel documents (physical and electronic), including your passport, visas / visa waivers, evidence of Covid-19 vaccination and/or negative test, evidence of any other health related requirement and currency are in order, meet all applicable requirements and are valid for travel.
All costs incurred in meeting all requirements applicable to your Expedition must be paid by you. If you attempt to travel without fully complying with all requirements, you are likely to be refused boarding on your flight or other transport or entry into your destination. We cannot accept any liability and cancellation charges will apply (as set out in section 3) if you are refused entry onto any transport or into any country, or decide not to travel, due to failure (or inability) on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health/Covid-19 related ones). General information on the Passport requirements applicable to your Expedition will also be provided by us prior to booking. You must check entry and other official requirements for Peru to or through which you are travelling as well as any requirements applicable on your return to your home / departure country, at the time of booking and in good time before and close to departure.
It is a requirement of travel to most destinations that you have a minimum of 6 months’ validity on your passport on the date of your arrival. If you are unable to travel because your passport is not valid (including where it lacks the required minimum validity period after arrival) for the destination, the applicable cancellation fee shown in section 3 will apply.
