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When you travel with us, we want to provide you with the experience that you have been imagining. To enable us to do this, we will need to ask you for some personal information. We know how important it is to keep your personal information safe, so please be rest assured that we’ll always be open with you about how we collect, share and store your data.
We will ask you for information such as your name and contact information, your email address, and, if you travel with us, your passport details, dietary requirements and any medical conditions that we need to be aware of to ensure your Expedition is tailored to your needs.
We primarily collect your personal data for the following reasons:
To give you the best possible experience when visiting our website or using our mobile/tablet apps, based upon your interests and the device you are using;
So we can contact you successfully if you get in touch with us or ask us for information;
When we are planning your Expedition, to ensure that we make the right arrangements for you; and
To share potential Expedition ideas with you that could be of specific interest, based upon your previous enquiries and/or bookings.
We’ll only either ask you for personal information directly or, with your permission, gather it by tracking how you use our digital channels, such as our website or mobile apps. We won’t share your personal information with third parties for any marketing activities.
When we do share your personal information, it’s always so we can provide you with a better service when you’re travelling with us. Further details on the sharing of your personal information is provided in Section 3 of the policy below.
We keep your personal information securely, and we ensure it’s only retained for the period of time that is necessary.
You can contact us at any time by emailing [email protected] if you have questions, concerns, comments, requests or complaints regarding our privacy policy or your personal information.
If you’d like to stop receiving our email marketing, you can click the ‘unsubscribe’ link within the footer of the email at any time.
If you would like us to update or erase your personal information, please send an email to [email protected]
From time to time, we might review our privacy policy and make changes to it. If we do this, we’ll always highlight it on our website and, where appropriate, let you know by email.
1.1 At Natventure Expeditions Limited we are committed to protecting and respecting your privacy, whilst striving to provide you with the best possible experience when enquiring, booking and travelling with us. We have systems and processes in place to ensure the personal information we process and store about you is accurate, minimised and only accessible by those that need it. We also recognise that it is important for you to understand how we use your personal information.
1.2 This privacy policy (and any other documents referred to in it) describes the way we will process and use any personal information about our clients, potential clients, visitors to our website or users of our mobile and/or tablet apps and any other individuals whose data we process in the course of our business. Please read this privacy policy carefully to understand how and why we use your personal data.
1.3 We have a legal duty to protect personal information that we collect under the Personal Data Protection Law Act No. 29733 and its regulation approved by Supreme Decree 003-2013-JUS, as well as ensure compliance.
2.1 We may collect and use various types of personal information about you. Details of this information, together with an overview of the way that we use it and our lawful bases for the processing in each case are set out below:
a) We will collect personal information from you when you make an enquiry or request a brochure from us. This includes your:
We may also collect details about the best time to contact you and any in-person appointments that you request as well as what prompted you to contact us and any other requests or comments that you may make.
We will use this information so that we can provide you with information that you have requested or contact you if you have indicated you want to hear from us. For example, to enable you to find the right destination, we will call you once the brochure has been sent out to you. Lastly, we use your personal information to help us better understand, direct, and respond to your enquiries and requests.
b) If you book an Expedition with us, we will ask you to provide certain details about your travel arrangements. This is likely to include details of your passports, emergency contacts, travel insurance arrangements, preferences and special requirements, flights (if you arrange your own flights) and amounts (if any) to be contributed to offset the carbon for your flights through the ClimateCare scheme. This will also include the personal details of any other travelers who are travelling on your booking.
We will use this information to help us organise your Expedition, make bookings on your behalf and ensure that you (and any other travelers who are travelling on your booking ) receive the products and services set out in your itinerary.
We collect this information so we can fulfil our contract with you and provide you with the quality of service we strive to provide.
Where you are a regular traveler we may retain some of this personal information so that we can use it when you next book with us as we have a legitimate interest to improve our traveler journey and ensure we look after our regular travelers.
c) We will collect certain technical information from you when you visit our website. This is likely to include: the internet domain you use, the IP address or other device identifier, the browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or MacOS), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, your login information, the details of products or services that are viewed and the length of visits to certain pages of the website.
d) We may collect and use information from various sources in connection with the marketing and advertising of our services. This may include your contact details (and your marketing preferences) to contact you with certain marketing messages (e.g. marketing emails). We may also use data we collect from you (either directly or via our website or advertising) to help us to measure the effectiveness of our advertising and to establish what does and doesn’t interest you.
e) We may collect details about you, such as your username, when you engage with us on social media (by mentioning or tagging us in a post or contacting us directly) this is so that we can respond to any comments and queries you have.
f) We may collect and use certain other personal information when we correspond with you (whether by telephone, email or otherwise). For example, we may record both in-bound and out-bound telephone and video conferencing calls, or collect information when you use our LiveChat or SMS features to speak with our Experts.
g) We may collect certain other information that you give us, for example, when you contact us for a particular reason other than those set out above, such as to report problems with our website.
2.2 We may also collect and use certain sensitive (Special Category) personal information about you. Such information may include specific details of any relevant health conditions, disabilities, mobility and access requirements, and special dietary requirements including allergies. We collect this information directly from you to try to ensure that your Expedition is planned with your specific needs in mind and can be operated safely. This information will be shared with our suppliers overseas. We may therefore need to ask for your explicit consent to process this information.
2.3 To the extent you provide us with information about third parties (such as other travelers or guests on your Expeditions) we ask you to confirm that you have obtained consent from the relevant third parties to do this. Please also tell them about this privacy policy and give them our contact details if they have any queries. Please make sure you let us know if any of these third parties would like to speak to us directly, either about the Expedition or about our use of their data.
3.1 In order to make sure that we run our business efficiently, and to make sure that you get the service that you expect, we will need to share your personal information, from time to time, as necessary, with the following third parties:
a) Selected trusted third-party business partners (such as the local businesses we partner with in the locations our clients travel to) and technology service providers to perform services related to the contracts we enter into with you.
b) Prospective buyers of our business or assets, which may include your personal information.
c) Any other third parties if necessary to comply with legal obligations or enforce agreements, for example, we are required to provide airlines with a passenger mobile phone number and email contact details under IATA Resolution 830d for the airline to inform the passenger of any operational difficulties.
4.1 In performing certain of the functions above, we rely on technology that makes automatic and instantaneous decisions based on the criteria we determine to be relevant and the personal information we collect about you when you make an enquiry or request a brochure from us. We routinely test our software to improve the accuracy of these decisions and to prevent unintended bias.
When you book an Expedition, we will need to provide your information to local accommodation or service providers. Whenever we send (or permit a third party to send) your personal data outside of your country, we will make sure that we take steps necessary to protect your data as required by applicable laws. For example, we may require the overseas recipient to enter into particular contract terms, or we will make sure that the information that we give to them will be limited to what is needed to perform our contract with you.
The personal data that we collect from you will also be processed by staff operating outside of your country who work for us, such as one of our suppliers. This includes staff involved in, among other things, providing support services.
We take the security of your information very seriously and have put physical, technical, operational, and administrative strategies, controls, and measures in place to help protect your personal information from unauthorised access, use or disclosure as required by law and in accordance with accepted good industry practice. We will always keep these under review to make sure that the measures we have implemented remain appropriate.
We will only keep your personal information for the period of time that is necessary, and the applicable retention periods will always be linked to our purposes for processing your personal information. This means that the retention periods will vary according to the type of personal information. For example, some transaction information will be kept for a number of years in order to comply with various finance and tax related obligations. If you need more information on this, please contact: [email protected]
You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us (see the “Contact and Complaints” section of this privacy policy below).
a) Access: We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.
b) Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
c) Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
d) Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.
e) Restriction: We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.
f) Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.
g) Objection (including objection to direct marketing): We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
h) Automated decisions and profiling: We will respect your rights to require us not to carry out decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects on you.
We reserve the right to modify this privacy policy from time to time — for example, if we need to reflect changes to the way that we use your personal information. Any changes we make in the future will be posted on the following website: www.natventurexpeditions.com/privacy-policy and, where appropriate, notified to you by email. You should check back frequently to see any updates or changes to our privacy policy.
10.1 If you have any questions, concerns, comments, requests or complaints regarding this privacy policy, our website and/or our use of your personal information. Please contact [email protected]
10.2 If you have any complaints regarding this privacy policy or the way that we use your personal information, you may also contact:
